
City of Winnfield leadership met recently with the Water Department to address growing resident concerns regarding utility billing accuracy and the condition of local water meters.
Mayor Gerald Hamms, Utility Clerk Stacey Fields, City Clerk Katina Smith and the Water Department convened to review meter-reading protocols and transparency measures.
City officials sought to clarify the technology used to track consumption, noting that the system utilizes “SmartPoint” meters. These devices allow the Water Department to capture data electronically via handheld units, meaning that visible surface dirt or debris under a meter lid does not necessarily impede a device’s ability to transmit an accurate reading.
During the meeting, however, officials acknowledged that some units have reached the end of their functional lifespan.
“We recognize that mechanical issues within our system have, at times, caused frustration and may have caused some customers to lose confidence in our utility system,” the city said in a statement. “We hear you, and we are working to address these concerns.”
In response to these findings, Mayor Hamms directed the Water Department to begin the procurement process for new replacement meters immediately. The city confirmed that crews are currently engaged in ongoing updates, system upgrades and equipment repairs to restore service reliability.
City officials stated that these efforts are intended to improve the accuracy of utility billing and reinforce public confidence in municipal infrastructure. The city encouraged residents to remain patient as the department works through the phased equipment replacement schedule.






